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Commendations and Complaints
Commendations
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It is the policy of the Casselberry Police Department to recognize praiseworthy and commendable actions and efforts by employees while in the performance of their duties.

Some of the types of awards earned can include:

Medal of Honor
Medal of Valor
Merit
Purple Heart
Supervisor of the Year
Officer of the Year
Civilian of the Year
Citizen of the Year 
Chief's Commendation Award
Lifesaving Award
Community Service Award
Unit Citation 


Positive Feedback
If you have had extraordinary service or one of our employees went above and beyond in their service to the community, let the Chief of Police know.  It's so easy; complete the brief form and nominate an employee for an award.

We appreciate those who take the time to acknowledge good, hard work.

Compliments can be made:

In Person - by stopping at our office, 4195 South U.S. Highway 17-92, Casselberry Florida 32707.  Ask for the on-duty supervisor.
Via Telephone - call (407) 262-7616 ext. 2000.  Ask for the supervisor on duty and state you would like to make a complaint.
By Postal Mail - 4195 South U.S. Highway 17/92, Casselberry Florida, 32707

Complaints
Complaints against the Casselberry Police Department or its employees may be made by any person. Initial complaints may be made in person, by telephone, or in writing (via email, traditional mail or via the form below).

Complaints are accepted by the affected employee’s supervisor. If the supervisor is unavailable, the on-duty Patrol supervisor will handle the complaint. If the complainant does NOT want to disclose who the complaint is against, the on-duty senior patrol supervisor shall still take the complaint.

Make a Complaint
Complaints can be made:

In Person - by stopping at our office, 4195 South U.S. Highway, Casselberry Florida 32707.  Ask for the on-duty supervisor.
Via Telephone - call (407) 262-7616 ext. 2000.  Ask for the supervisor on duty and state you would like to make a complaint.
By Postal Mail - request a complaint form by calling (407) 262-7616

Complaints may be made to any supervisor. Complaints involving discourtesy or poor service will be forwarded to the officer’s immediate supervisor for investigation.
Learn more about our complaint process.

Download the Complaint Form.




Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.