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Online Payments and Account Access Setup



The on-line utility payment system will not be available from 6:00p.m. 4/27/17 until 7:00a.m. 5/1/17 for scheduled migration to a new webpage.  All existing auto pay credit card information will be transferred to the new webpage.  The Pay by Phone utility payment system will still be available during this migration.

All existing users will be prompted to create a new User ID identified by your email address.   Your existing accounts and credit card information will be migrated to this new email based User ID.  For future logins, you will use your email address to gain access to the site.

Please contact utility customer service at 407-262-7700 and press 4 for further assistance.

By using the online payment site, customers can make a payment by Visa, MasterCard, American Express, Discover or a debit card displaying one of those logos.  In addition, customer's can view payment and billing history as well as consumption history.

Required information to begin using this service:

  • An email address that can receive incoming messages. 
    • Free email addresses are available from a variety of websites.
  • A utility invoice from the City of Casselberry.
    • Customer must have received the first invoice before this service can be utilized.

Online Account Setup Instructions (new users only)
  • Click here to go to the Online Account site.
  • On the left hand side webpage, click on the Create Password button.
  • In the box labeled Account ID, enter the account number from the top right of the utility invoice.
    • The dash in the account number must be included.
    • Example (XXXX-XXXXX)
  • Enter the billing date as listed on the top right of the invoice
  • Enter the due date as listed on the top right of the invoice.
  • Enter the total dollar amount due on the utility invoice.
    • Do not use a dollar sign.
  • Click on the Submit button to proceed to the next screen.
  • On the new screen that appears, enter a Password/PIN number.
    • The Password/PIN may include any combination of letters and numbers.
    • Note that the Password/PIN is case sensitive.
  • Enter the Password/PIN again to verify that the Password/PIN previously entered is correct.
  • Enter a Password/PIN Hint.
    • The Password/PIN Hint is used when a Password/PIN is forgotten.
  • Enter a valid email address.
  • Enter the email address again to verify that address previously entered is correct.
  • Click the Submit button.
  • A email confirmation will be sent to the  email drress provided above. 
  • Close the window that is currently open for registration.
  • Log in to the email account provided above.
  • Open the confirmation email that was sent.
  • Click on the link included in the email to complete the registration process.
  • Once again, enter the account number from the top left side of the invoice.    
    • The dash in the account number must be included.
    • Example (XXXX-XXXXX)
  • Click the Sign-On button.

Should further assistance be required, contact Utility Customer Service at (407) 262-7700, Option 4.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.