The Utilities-Customer Service area is responsible for providing prompt and courteous customer service either by telephone or in person to all City of Casselberry utility customers and potential customers. This is accomplished by the following:

• Resolve customer complaints in a courteous and tactful manner and by producing field service orders to repair and maintain water meters and meter boxes when necessary
• Answer any billing questions and resolve billing issues
• Start and terminate utility accounts upon request
• Monitor consumption for each customer to ensure no abuse of water usage or to advise customers of probable leak situation

Casselberry water customers have several convenient methods in which to pay their water bill.

      •  On-line
          Bank draft service is available at www.casselberry.org/UtilityPayments.

      •  By Mail
          Mail payments to P. O. Box 180819, Casselberry, FL 32718-0819

      •  In Person - Customer Service
          95 Triplet Lake Drive, Casselberry, FL 32707
          Monday-Friday, 8:00 a.m. - 5:00 p.m.

      •  In Person - Payment Drop Box
          The payment drop box is located at City Hall's northwest corner additional parking
          between Melody Lane and US 17-92.

      •  On the Phone
          407-262-7700, Prompt #4
          Monday-Friday, 8:00 a.m. - 5:00 p.m.