Support Services Bureau

This bureau provides support to the sworn side of the department. The sections include Training and Community Relations, Records Management, Property and Evidence, and Crime Analysis.

In addition, this Bureau contains the Professional Standards component of the department to include Inspections, Accreditation and Internal Investigations.


The training component of the Training and Community Relations Section is responsible for scheduling and administering all in-service training for sworn personnel. In addition, they provide all mandatory training as dictated by the Florida Department of Law Enforcement.

The Training Section updates officers on such high-liability areas as use of force, weapons training, felony traffic stops, evidence handling procedures, domestic violence response techniques, and many other subjects.

The Training Section is also responsible for overseeing and administering the field-training program for new recruits. For new officers, field training lasts 16 weeks.

Elder and Victim Services

The Elder/Victim Services Coordinator manages and coordinates community services available to elderly and disabled residents, along with victims of crime. These services are comprised of community service providers, representatives from civic and government organizations and faith-based groups. There are a variety of safety and awareness presentations available to both organizations and residential areas. The topics discussed which can enhance the awareness of older citizens are: scams and cons games, personal safety, and travel and tourist safety and fraud. We also have several free programs for vulnerable adults which allow them to remain in the home safely and with dignity for as long as possible.

For information about understanding and preventing abuse, neglect and/or exploitation of vulnerable adults please contact Elder & Victim Services Coordinator at 407-262-7616 Ext.1020.

School Resource Officer (SRO)

The City's SRO is assigned to South Seminole Middle School. The goals of our SRO program are to provide a safe and secure learning environment in the following ways:

  • To help reduce crime in the school system and community by helping students understand benefits of a freedom-bearing democracy
  • To foster a better understanding of law enforcement and create a positive concept of the legal system
  • To develop an appreciation of citizen rights, obligations, and responsibilities
  • To promote student behavior in accordance with the law that is mutually beneficial to the student and society

Crime Prevention and Community Relations

The members of the Crime Prevention\Community Relations component of the Casselberry Police Department are committed to serving our community. We offer a variety of crime prevention programs and services to meet your crime prevention needs. We endeavor to control crime and the fear of crime through various methods involving citizens, community groups, civil agencies, criminal justice agencies, and the environment.

In addition, this component of the department works with various citizen groups/organizations and the business community. Our goal is to form a partnership with the community. If you would like to help in starting a Neighborhood Watch Program, need a guest speaker for your next homeowners association meeting or would like an officer to come to your business to conduct a security inspection, contact our Crime Prevention/Community Relations Officer at 407-262-7616 Ext.1061.

Property and Evidence Section

The Property and Evidence Section is responsible for the safe-handling, storage and preservation of property/evidence transferred to their custody.

If you need to pick up property being held by the agency, please call in advance and make an appointment. Although we accommodate walk-ins whenever possible, there are occasions when Property and Evidence personnel are not available.

For an appointment, please call 407-262-7616 ext. 1052

Records Section

The Records Section is responsible for collecting, disseminating, maintaining, filing and controlling departmental records through the use of automated electronic and hard file record keeping systems. The section ensures all appropriate components are present for each assigned case file when processed. In addition, they process and submit Uniform Crime Report statistics.

The Records Section is the contact point for all police-related public records requests.

Phone (407) 262-7616 Ext.1009

Fax (407) 262-7639

Internal Affairs

Complaints may be made to any supervisor. You may file a complaint in the following ways:

All complaints will be thoroughly examined.

Complaints not resolved at the supervisory level may be assigned as a more formal investigation as determined by the Chief of Police.

Complaints involving discourtesy or poor service will generally be forwarded to the officer's immediate supervisor for investigation. Once completed, they will be thoroughly reviewed by Internal Affairs. In most situations, a sworn, taped statement will be requested.

Remember, simply relate the facts and do not attempt to embellish or add to your complaint. Be prepared to provide the investigator with witness information. You will be treated professionally and courteously. You will not be subjected to intimidation or any other improper behavior. However, if you intentionally make a false complaint against an officer or employee, you may be prosecuted criminally and/or held civilly liable.

Officer's Rights

Officers are protected by the Police Officer's Bill of Rights and their labor agreement, which provides they shall not be subjected to harassment, intimidation, threats from supervisors or unreasonable periods of interrogation. They have a right to have counsel or union representation during the investigation.

After the Investigation

Once completed, Internal Affairs will forward the investigation to the Chief of Police, who will make a final recommendation in each case.There are three possible dispositions:

  • Sustained - The allegation is true. The action of our employee was inconsistent with the agency's policy.
  • Non Sustained - The allegation is not supported by competent evidence. 
  • Exonerated - The allegation is true. The action of our employee was consistent with the agency's policy.
  • Unfounded - The allegation is either false or there is no credible evidence to support it.