Utility Customer Service

Overview

Utility Customer Service is responsible for providing prompt and courteous customer service by telephone, online, or in person to all City of Casselberry water utility customers and potential customers. This is accomplished by the following:

  • Answer billing questions and resolve billing issues
  • Start and terminate utility accounts upon request
  • Monitor consumption for each customer and advise customers if there is a possible leak situation
  • Resolve customer issues by producing field service orders to repair and maintain water meters and meter boxes when necessary

Payment Methods

Select a payment method listed below to see additional information.

  1. Cash
  2. Credit Card
  3. Check or Money Order
Cash is accepted in person only.