Utility Customer Service

Important Message Regarding Your Utility Bill

In the most recent billing cycle, some customers may have received a bill that was missing a breakdown of any miscellaneous charges that were incurred during that billing cycle.  Please note the total amount due shown on the bill is the correct amount. Staff is aware of the issue and is working with the bill printing company to correct the problem for future billing cycles.

If you have any questions regarding your bill, please call the Customer Service Division at (407) 262-7700, then select option 4, followed by option 3 during business hours. Business hours are Monday – Thursday from 7:00 a.m. – 5:30 p.m.  


Overview

Utility Customer Service is responsible for providing prompt and courteous customer service by telephone, online, or in person to all City of Casselberry water utility customers and potential customers. This is accomplished by the following:

  • Answer billing questions and resolve billing issues
  • Start and terminate utility accounts upon request
  • Monitor consumption for each customer and advise customers if there is a possible leak situation
  • Resolve customer issues by producing field service orders to repair and maintain water meters and meter boxes when necessary

Payment Methods

Select a payment method listed below to see additional information.

  1. Cash
  2. Credit Card
  3. Check or Money Order
Cash is accepted in person only.