COVID-19 Information and Updates

Last Updated:  May 28, 2020 7:15 p.m. 

The City of Casselberry is concerned about the safety and health of our Citizens and employees. Due to the continuing threat of the Coronavirus (COVID-19) pandemic on our community, the City is currently under a State of Public Health Emergency.

City Hall, along with the Public Works Administration Offices and the Police Station reopened to the public with limited access to the lobby areas on Monday, May 11, 2020. City Hall hours are Monday – Thursday, 7:00 a.m. – 5:30 p.m. daily. Visitors are encouraged to wear face masks/coverings

These buildings are equipped with glass barriers in the lobby areas between employees and visitors. Social distancing markers are in place both inside the lobbies and outside the entrances. Access to the lobby areas will be limited and will be monitored by City employees for social distancing requirements. Residents and businesses are encouraged to continue to utilize online services and/or call to conduct business with the City whenever possible during this phase of the reopening process.

City Hall will continue to be operational and accessible to residents and businesses by doing business online and over the phone Monday—Thursday, from 7:00 a.m.—5:30 p.m. daily.

Phone:  (407) 262-7700

Listen to the prompts and make the appropriate selection for a department or division you are trying to reach.


The State of Florida Executive Order 20-112 went into effect at 12:01 a.m. on Monday, May 4, 2020.

Read the Full State of Florida Executive Order 20-112

FAQ’s for State of Florida Executive Order 20-112


The State of Florida Executive Order No. 20-120 went into effect at 12:01 a.m. on Monday, May 11, 2020.

Read the Full State of Florida Executive Order No. 20-120


The State of Florida Executive Order No. 20-123 goes into effect at 12:01 a.m. on Monday, May 18, 2020.

Read the Full State of Florida Executive Order No. 20-123


Seminole County’s Executive Order 2020-020 went into effect at 8:00 a.m. on Saturday, May 16, 2020.  

Read the Full Seminole County Executive Order 2020-020

Seminole County’s Social Distancing Order allows businesses and places of assembly to remain open pending the following conditions:

a)    All employees and patrons must practice social distancing by staying at least six (6) feet apart;
b)    For businesses which require employee and patrons to be within six (6) feet, both employee and patron must wear a face mask/covering; unless the customer wearing the mask would impede the service, in which case the service provider would need to wear a face mask/covering.  
c)    Group meeting and/or training sizes must be limited to allow appropriate social distancing;
d)    Limit occupancy to 50% for businesses, places of assembly, and non-residential, non-medical, and non-lodging uses; and
e)    Checkout points and staging areas, including store fronts, must be monitored for social distancing requirements by means of marking floors or similar actions to maintain six (6) feet distance between clients. 

Businesses and individuals that do not comply with this Order on a consistent basis are subject to monetary fines up to $500 per occurrence.  Repeat violations could result in mandatory closure pursuant to Section 72.6(b)(1)(F), Seminole County Code, and other applicable Florida Statutes.  Can be enforcement by code enforcement and law enforcement officials.

This Order does not apply to employees and patrons of first response, government, healthcare/medical, veterinarian, shelter/rehabilitation, childcare, utility providers, construction, and transit agencies.

Groups of people greater than ten (10) persons are not permitted to congregate in any public space that does not readily allow for appropriate social distancing.


To report a violation of these Orders within the City limits, please call the Casselberry Police Department non-emergency line (407) 262-7606.


  • The Casselberry Recreation Center and The Art House are closed until further notice.
  • The Wirz Park pool and the Lake Concord splash pad are closed until further notice.
  • The 2020 Casselberry Summer Camp Program has been cancelled.
  • All City of Casselberry playgrounds, athletic fields, basketball courts, and racquetball courts are closed until further notice. The tennis courts and other outdoor areas within the parks are open and participants must maintain at least six feet of distance from each other at all times to avoid spreading the COVID-19 virus.  Social distancing group limitations set forth in existing Executive Orders of the State and the County must also be followed.
  • The June 12, 2020 Art & Music in the Park and The Food Truck Bazaar event has been cancelled.


Utility Payments

  • Utility Payments can still be made online, over the phone, by mail or placed in the 24 hour Utility Payment Drop Box located at the exit of the visitor’s parking lot for City Hall.  Payments are collected out of the box Monday through Thursday at 8:00 a.m.  Checks or Money Orders Only—No cash.
  • You may mail your check or money order along with the payment stub and/or account number to:  PO Box 180819, Casselberry, FL  32718-0819.
  • New Accounts—Please contact Utility Customer Service at (407) 262-7700, Option 4.
  • The City of Casselberry has suspended disconnection of water and wastewater services for non-payment. The City will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later. This is a temporary measure in order to give customers experiencing financial hardship extra time to make payments and promote sanitary conditions in our community.
  • To report after hours water and sewer emergencies, please call (407) 262-7613.

Parks and Recreation

  • The Recreation Center and The Art House are closed until further notice.  
  • The Wirz Park pool and the Lake Concord splash pad are closed until further notice.
  • Due to continued social distancing and guidelines from the CDC, the City has made the difficult decision to cancel Casselberry’s 2020 Summer Camp Program. After much consideration, it has been determined that it is not feasible to host a safe and enjoyable camp for the campers, parents and staff members.  For parents interested in a home-based camp experience, the Casselberry Art House is offering a live Virtual Summer Art Academy 2020. For more information or to register online visit:
  • To encourage proper social distancing and ensure the safety of residents, all City playgrounds, athletic fields, basketball courts and racquetball courts are closed until further notice. 
  • Tennis courts and other outdoor areas within the parks remain open and participants are advised to maintain at least six feet of distance from each other at all times and adherence to social distancing requirements of State and County Executive Orders.
  • No rentals of City facilities including but not limited to pavilions, athletic fields and kayaks until further notice.

Police Department

  • The Police Department lobby is open to the public with limited access Monday - Thursday, 7:00 a.m. - 5:30 p.m.
  • Fingerprinting services have been suspended until further notice.
  • For assistance with Police Records, please call (407) 262-7616, Ext. 2007.
  • For assistance with Property and Evidence, please call (407) 262-7616, Ext. 2004.


On May 4, 2020 the City Manager signed an Administrative Order regarding procedures for reopening businesses. This order allows restaurants to temporarily provide for outdoor seating where it would normally not be allowed. Within certain safety parameters, restaurants can expand seating outside onto the sidewalk and even into the parking lot with up to 2,000 sf allowable. Tents may be set up to shelter the seating areas and barricades may be necessary. Retail businesses are also allowed to set up one table on the outside to display merchandise or set up an exterior cash register. These temporary measures expire June 28, 2020. The City’s sign code will temporarily allow the installation of additional temporary signs to draw attention to businesses that are open and providing goods and services to the public through June 28, 2020.  For more information, please call the Community Development Department at (407) 262-7700, Ext. 1102.


Seminole County Government announced on May 27, 2020 that small businesses impacted by COVID-19 can now apply for a one-time grant to help offset the significant loss of revenue during this global pandemic.

Seminole County Government’s small business grant program will assist eligible businesses with expenses such as mortgage or rent costs, utilities, payroll, or the purchase of materials necessary for reopening or operating during social distancing mandates. Funding will be limited to businesses with low-to-moderate income employees and must be located within Seminole County. Full program details can be found here: BusinessInSeminole.


  • Up to $5,000 for qualifying small businesses with a physical location in Seminole County or one of the county’s six cities (businesses located within the City of Sanford should apply for the city’s small business grant);
  • Businesses with low-to-moderate income employees as designated by the Federal Housing Administration FY2020 Income Limits are eligible. Primary business sectors include restaurants, bars, retail, personal services (salons, child/elderly care, laundry/cleaning services, pet care), repair and maintenance services, fitness centers, and event services;
  • Grants may be used to offset commercial rent or mortgage payments, utilities, payroll, employee support or retention programs, or investment in PPE equipment;
  • Businesses should visit the Small Business Grant website for further details related to criteria, required documentation, and the application process.

Seminole County Economic Development will begin accepting pre-applications on Monday, June 1st. Funding distribution is anticipated in mid-July.


All residents should follow the Centers for Disease Control and Prevention (CDC) hygiene guidelines:

  • Avoiding close contact with people who are sick. If you are sick, stay home and practice social distancing.
  • Avoiding gatherings of 10 or more people.
  • Washing your hands often with soap and water for at least 20 seconds.
  • Using an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoiding touching your eyes, nose and mouth with unwashed hands.
  • Covering your mouth and nose with a tissue when you cough or sneeze, then discarding the tissue.
  • Cleaning and disinfecting frequently touched objects and surfaces.


All persons who have tested positive for COVID-19 must follow CDC guidelines for community transmission of COVID-19 and the President’s Coronavirus Guidelines for America, as follows:

  1. Remain in their home until medically cleared of COVID-19 by a medical doctor and/or the Florida Department of Health.
  2. No physical interaction with persons not residing in the home.


Individuals who do not comply with this Order face a monetary fine up to $500 per occurrence, in accordance with Section 72.12, Seminole County Code, and Section 125.69, Florida Statutes (2019). This Order is enforceable by any county or municipal law enforcement official, code enforcement official, and emergency management official.


COVID-19 positive individuals must abide by the provisions of Section 1 of this Order, unless traveling for medically-related reasons.

To report a violation of this Order, please call the Casselberry Police non-emergency line at 407-262-7806.  



The American Muslim Clinic, Bueno Pharmacy and Florida Department of Health-Seminole are offering drive-up or walk-up COVID-19 testing at the following locations:

Saturday, May 30, 2020, 10:00a.m.-2:00p.m.- Sanford Orlando Kennel Club, 301 Dog Track Road, Longwood, FL 32750

Requirements: Please bring photo identification, patients do not have to exhibit symptoms

Cost: No co-pay; patients with insurance should bring insurance cards; no charge for uninsured patients

Registration: Pre-Registration is preferred but not required; register at or call 407-588-0556

Please note, testing is for COVID-19. Antibody testing is not available at Pop-Up Community Test Sites.



Address: 9400 Universal Boulevard, Orlando

Dates and Times: Opens daily at 9:00 a.m. and operational until 750 tests are exhausted

Criteria: 18+; No symptoms required

Requirements: Must have identification, bring insurance card if insured; accepting uninsured patients, as well

Appointments: No appointments, first come-first served basis

Cost:: No co-pay, no charge regardless of insurance status


Check with your private healthcare provider to see if they offer serologic (antibody) tests. Seminole County Emergency Management has been made aware that the following locations offer antibody tests in Seminole County:

  • CareNow Urgent Care, 901 Currency Cir Unit 1001, Lake Mary, FL 32746, 407-410-8951
  • CareNow Urgent Care, 5102 W State Rd 46, Sanford, FL 32771, 407-410-8670
  • Urgent Care of Longwood, 450 W State Rd 434 #1010, Longwood, FL 32750, 407-212-3000, appointment needed
  • Stages of Life Medical Institute , 1917 Boothe Circle, Longwood, FL, 407-679-3337, appointment needed
  • First Choice Urgent Care, 1945 County Rd 419 #1101, Ovideo, FL, 407-366-2890  
  • LabCorp, multiple locations, must have prescription from provider to be tested
  • Quest, multiple locations; patients can request a test and purchase online. Each test request is reviewed and, if appropriate, an order for testing is issued by a licensed physician.

OneBlood and Seminole County will be partnering together for several upcoming blood drives. As donors give blood at these blood drives, the blood will also be tested for antibodies.  These blood drives will take place at various Seminole County parks and locations.

  • Sanlando Park – Tuesday, June 9th, 10am-3pm
  • Boombah Soldiers Creek Park – Tuesday, June 9th, 10am-3pm
  • Red Bug Lake Park – Tuesday, June 9th, 10am-3pm
  • Sylvan Lake Park – Tuesday, June 9th, 10am-3pm
  • Seminole County Government – County Services – Tuesday, June 9th, 10am-3pm
  • Boombah Seminole County Sports Complex – Wednesday, June 10th, 10am-3pm
  • Museum of Seminole County History – Wednesday, June 10th, 10am-3pm

All donors need to make an appointment to donate. Appointments can be made on or by calling 1888-9-Donate.


For the latest updates and information, visit:

City of Casselberry |

Seminole County Emergency Management |

Florida Department of Health |

Centers for Disease Control and Prevention |

World Health Organization |

If you haven’t already done so, please sign up for Alert Seminole.  This free service from Seminole County will send you updates directly in the case of any emergency.  The link to register is

The City will continue to provide updates as warranted.