When the COVID-19 global pandemic found Casselberry in March, it brought hardships on everyone. To slow the spread of the disease, local emergency managers ordered the public to stay at home. As other utilities did, the City and its own utility supported the “Stay at Home Order” with a temporary moratorium on service interruptions due to non-payment.
Eventually, the Stay at Home Order was lifted. The economy, ready or not, reopened. The City of Casselberry maintained the moratorium for an additional three months. It is very important that the City bring growing delinquent utility account balances back to manageable levels. Now, like most water, electric, telephone and cable utilities, the City lifted the moratorium on September 1 and has reinstituted service interruptions to bring delinquent accounts into compliance.
These are unprecedented times and we at the City of Casselberry care about our customers; we do not want to add undue burden to anyone. Rather, our goal is to help customers get back on track. If a customer is behind on paying utility bills, it is extremely important that he or she contacts Customer Service. To make this easier, for the time being the City
- Has suspended all late fees and other charges.
- Allows customers to apply held deposits against their current balance.
- Offers repayment plans.
- Will not lock off service if balances are not behind more than two months.
The City wants to help. Please contact Casselberry Customer Service to avoid disconnection of service. Visit City Hall Monday through Thursday between 7:00 am and 5:30 pm. Call and speak to a service representative at (407) 262-7700. Pay on-line 24 hours a day at www.casselberry.org.