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Application for Residential Water Utility Service

  1. Application for Residential Water Utility Service

  2. The Application for Residential Utility Water Service is required to establish new service with the City of Casselberry. A copy of a signed lease agreement or closing verification from a title agency or warranty deed and driver's license or state issued identification card is required to initiate services.

  3. The below application can be printed and brought to City Hall at 95 Triplet Lake Drive, Casselberry, FL 32707.

  4. Please allow 1 business day for processing.

  5. For questions, contact Utility Customer Service by phone at (407) 262-7700 Option 4 or by email at CustomerService@casselberry.org.

  6. Select or type date of birth

  7. if known

  8. You are being provided this written policy for one or more of the purposes indicated below, per Section 119.071(5), Florida Statutes. THE CITY OF CASSELBERRY COLLECTS YOUR SOCIAL SECURITY NUMBER FOR THE FOLLOWING PURPOSES: NEW UTILITY ACCOUNT APPLICATIONS.

    This written policy was adopted by the Casselberry City Commission via Resolution 08-1853 on January 14 2008, in compliance with Section 119.071(5), Florida Statutes (2007).

  9. Under Florida law, e-mail addresses are public records.

  10. Service Address

  11. If same day service is needed, applications must be made in person. The deposit must be paid before service will be activated.

  12. Mailing Address

    Only complete this section if the Mailing Address is different than the Service Address.

  13. E-Bill

  14. Under Florida law, email addresses are public records.

  15. If same day services are needed, all documents and completed application must be submitted IN PERSON before 12:00 p.m. (noon) Monday through Thursday. If an application is submitted after 12:00 p.m., it will be processed the next business day.

  16. GARBAGE COLLECTION IS MANDATORY WITHIN THE CITY LIMITS OF CASSELBERRY

  17. It is the responsibility of the applicant to ensure that all faucets and washing machine hookups are off and secure. The City of Casselberry shall not be held responsible for any water damage as a result of open faucets or hookups.

  18. Submit

    Completed forms may be printed and mailed to P.O. Box 180819, Casselberry, FL 32718-0819, or printed and delivered in person at 95 Triplet Lake Drive, Casselberry, FL 32707. The deposit must be paid before service will be activated.

  19. Email Notice

    Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

  20. Application Fee

    A $30.00 Non-Refundable Application Fee is assessed on all accounts.

  21. Deposit

    A minimum deposit of $60.00 for water service and $120.00 for sewer service or three times the estimated monthly bill, whichever is greater, is required at the time of installation for most residential customers. Deposits are refunded to the account after 24 consecutive months of on time payments.

  22. To guarantee the payment of any and all indebtedness for water and/or sewer service and water usage or otherwise, which may be or may become due to the City of Casselberry, (Utilities Division) a municipal corporation of Florida, for water and/or sewer usage and water used at service address. This deposit is made with the express understanding and agreement that all or any part thereof may be applied by the City of Casselberry (Utilities Division) at any time in satisfaction of said guarantee, and that the City of Casselberry (Utilities Division) may use said deposit as fully as if it was the absolute owner thereof. Upon discontinuance of service covered by this deposit and the presentation of this receipt together with proper identification, the City of Casselberry (Utilities Division) agrees to refund to the person lawfully entitled thereto said deposit less any amount then due the City of Casselberry for water, sewer or other service. Refund applies only to that portion of payment made for Guarantee of Account. Customer meter deposits shall accrue interest commencing on the 31st day after initial deposit. Accrued interest shall be forfeited if a customer closes or finals their account at anytime within 180 days from initial deposit. Accrued interest shall be credited to the accounts of continuing customers once each year not to exceed the current interest paid at the City’s depository. When a customer meter deposit has been held by the City over 24 months, it will be refunded in the form of a credit to the customer's account, if customer has maintained a good and timely payment record. This deposit shall in no way be construed to preclude the City of Casselberry (Utilities Division) from discontinuing any and all water and/or sewer service to the premises herein above described in the event of default in payment of any indebtedness for water and/or sewer and all water and/or sewer service to said premises, regardless of whether or not the amount of this deposit is sufficient to cover the amount of such indebtedness.

  23. The deposit must be paid in advance.

  24. Deposits cannot be paid online.

  25. Terms of Agreement

    Select each item below to acknowledge that you have read and understood the items specified below.

  26. I hereby acknowledge*

  27. Leave This Blank: