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Customers are eligible for an adjustment once per 12 month period for explained use OR once per 3 year period for unexplained use. The consumption amount should be close to double the account average. The adjustment request must be submitted within 90 days from the bill date. Submittal of this request does not prevent accounts from collection activity, including service interruption. A payment must be made on the account. Please contact Utility Customer Service at (407) 262-7700, Option 4 for further details.
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